Standard Support
Next business day response
- Business-hours ticket support
- Bug fixes and configuration issues
- Monthly health check report
- Access to our knowledge base
Ongoing partner
A support team that already knows your F&O environment
For businesses already live on Dynamics 365 Finance & Operations who need faster fixes, small enhancements and a team that doesn't need onboarding every time something breaks.
- Named support consultant
- < 30-min critical response
- Enhancements included
Live support desk
Operating normally
- < 2 hrsAverage first responseBusiness hours
- < 30 minCritical issue response24/7 on the Managed plan
- 412Tickets resolved this quarterAcross active clients
- 96%Client retentionYear over year
Support & development
Fixes today, improvements every month
One team looks after the day-to-day issues and keeps making F&O work better for you, so nothing gets lost between a help desk and a separate development partner.
Bug fixes & configuration
Errors, posting problems, workflow and setup issues diagnosed and fixed by people who know your system.
Small enhancements
New fields, forms, reports and workflow tweaks delivered as supportable extensions, not risky code changes.
Integrations
Keep data flowing between F&O and the other systems you rely on, and fix the hand-offs when they break.
Reports & analytics
Reports and Power BI dashboards adjusted as your business changes, so the numbers keep answering the right questions.
Performance monitoring
Proactive checks that catch slow batches, growing data and other problems before your users notice.
Health checks & reviews
Monthly health reports and roadmap reviews that turn recurring tickets into a plan for improvement.
Support plans
Three tiers, depending on how critical F&O is to your day
Start on the plan that fits today and move up or down as your needs change.
Priority Support
Under 2-hour response
- Everything in Standard Support
- Named support consultant
- Small enhancement requests included
- Quarterly roadmap review
24/7 Managed Support
Under 30-minute critical response
- Everything in Priority Support
- 24/7 coverage for critical issues
- Dedicated development hours every month
- Proactive performance monitoring
How it works
From ticket to resolution
A simple, predictable path for every request, with you kept informed at each step.
- 01Log the issue
- 02Triage & assign
- 03Fix & confirm
- 04Report & trend
01Log the issue
Through our ticketing portal, by email, or on a direct line for critical issues.
02Triage & assign
Routed to the consultant who already knows your environment.
03Fix & confirm
Resolved and confirmed with you before the ticket is closed.
04Report & trend
Recurring issues are flagged in your monthly or quarterly review.
FAQ
Questions about F&O support
Which support plan is right for us?
It depends on how critical F&O is to your day. If a problem can wait until the next business day, Standard Support is usually enough; if you need fast answers and regular improvements, Priority Support fits most businesses; if operations stop when F&O stops, choose 24/7 Managed Support. Most clients know within one call.
How do we raise a ticket?
Through our ticketing portal or by email. Critical issues also have a direct line, so they reach a consultant straight away.
Are enhancements included, or only fixes?
Priority Support includes small enhancement requests, and 24/7 Managed Support adds dedicated development hours every month. On Standard Support, enhancements are scoped and quoted separately.
What hours are you available?
Standard and Priority Support run during business hours. 24/7 Managed Support adds round-the-clock coverage for critical issues.
Can we change plans later?
Yes. Many clients start on one tier and move up or down as their business changes. We'll recommend a change if your ticket trends suggest one.
Already live on F&O? Let's find the right support tier.
Most clients know within one call which plan fits how they use the system.